The Regional Association of West Quebecers is expanding its team and wishes to hire a full-time Employment Assistance Services Agent for its Employment Assistance Services Capacity Development Initiative (EASCDI). The results-driven agent will support job seekers with front-line employment assistance services (EAS), offering client-centred, labour market-informed guidance that helps individuals overcome barriers and connect to meaningful employment, training and career development opportunities. The agent will also work hand in hand with employers and talent developers to optimize alignment between the talent and labour markets.
The agent plays an important role in expanding the offer of EAS for English-speaking job seekers in the Outaouais region and contributes to the collective impact of the broader EAS ecosystem in Quebec. This position reports to the Executive Director.
Key Responsibilities:
- Provide front-line employment assistance services to job seekers within the Outaouais, targeting the City of Gatineau, MRC les Collines-de-l’Outaouais, and MRC la Vallée-de-la-Gatineau, with the possibility of future territorial expansion.
- Conduct comprehensive intake assessments to understand client skills, needs, barriers and career goals.
- Support job seekers in their job search activities, including resumé and cover letter development, interview preparation, and job application assistance.
- Deliver labour market information to help clients understand in-demand occupations, required skills, and local workforce trends.
- Connect clients to training programs, community resources, and employer opportunities aligned with their employment goals.
- Maintain consistent communication with clients to monitor progress, provide coaching and revise employment action plans as needed.
- Proactively develop relationships with partner organizations, employers and community stakeholders to expand employment pathways and employer connections.
- Support the planning, promotion and coordination of job fairs, information sessions and employer engagement initiatives.
- Ensure accurate, timely documentation, case notes, and reporting in accordance with EASCDI data quality standards.
- Identify emerging labour market challenges and share insights to support continuous improvement across the EAS ecosystem
- Perform other related duties consistent with experience and qualifications
Qualifications:
- Postsecondary education in career development, social services, human resources, employment counselling, or a related field.
- Experience providing employment services, coaching, or direct client support is an asset.
- Strong understanding of labour market trends, workforce development, and effective job search practices.
- Demonstrated ability to deliver high-quality, client-centred services with professionalism and empathy.
- Excellent communication and interpersonal skills: ability to engage with a diverse client population and actively outreach to employers and talent development organizations.
- Results-driven mindset with proven ability to help clients meet objectives.
- Strong organizational skills, attention to detail, and commitment to data accuracy.
- Digital literacy, including proficiency in MS Office Suite and client tracking or case management systems.
- Ability to work independently and adapt to varied community contexts.
- Commitment to continuous learning and ongoing professional development.
What We Offer:
- A collaborative, inclusive culture supported by modern tools and technology
- Career advancement pathways and professional development
- A team invested in seeing you succeed and that offers the support and resources to help you excel
Application Package:
Interested applicants are required to send their application package to ed@westquebecers.ca including:
- A cover letter expressing your interest in this job and what you bring to the role
- A curriculum vitae
Additional information:
Position Type: Employment Assistance and Labour Market Development Agent
Job Status: Full-time position
Job Location: Aylmer (Gatineau), Quebec, hybrid option available
Application Deadline: February 19, 2026
Please note, we value diverse experiences and perspectives, including a non-traditional employment path. If you have some of the required qualifications, pertinent transferable skills, and the desire to learn, we’d love to consider your application.